COMPLETE SELF PROTECTION – TERMS AND CONDITIONS

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About Us

Complete Self Protection are retailers of martial arts instructional Books and DVD’s, along with training merchandise, all linked to the Complete Self Protection brand and the expertise of Al Peasland.
Complete Self Protection are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@completeselfprotection.com

Our Contact details:

Complete Self Protection
PO Box 6202
Brinklow
Milton Keynes
Buckinghamshire
MK1o 9HQ

Telephone: +44 (0) 7967 000 282

Making A Purchase

Making a purchase could not be easier. Just browse our Website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order.

We accept payment through paypal, where you can use funds from your own paypal account or via a valid credit card.

We also accept credit and debit card payment over the telephone.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, AMEX, Switch / Maestro UK, JCB and Solo.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All prices shown include UK post and packing / shipping charges, unless otherwise stated on the website. Oversees shipping costs calculated during the order process.

The format of all DVD’s sold will be Region Free and are playable in most countries around the World.

Delivery Schedule

We will normally send your order to you within 24 to 48 hours. International orders are generally received in under 14 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All appropriate tax rates have been applied and you will be charged at the prices shown.

Credit Card Security

We take the issue of card security extremely seriously. Our system meets the exacting standards as prescribed by all major banks and credit card companies.

Guarantee

We guarantee your satisfaction. Please do not hesitate to get in touch if you are in anyway dissatisfied with our service or products.

Reaching Us

If you need to reach us, please email us on info@alpeasland.com, alternatively, you can call on 07967000282 (International +44 7967000282) or write to us at Complete Self Protection, PO Box 6202, Brinklow, Milton Keynes, MK10 9HQ, United Kingdom.

Privacy Policy

Complete Self Protection do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Please Note: Neither Al Peasland nor Complete Self protection will store customer financial details, (credit card, debit card, bank details).

All financial transactions take place on-line via secure paypal links and so there is no requirement or intention for customer financial details and records to be stored in anyway within the business

Returns Policy

Returns and Cancellations

If not satisfied with your purchase, please return it within 7 days of delivery for a full refund. However, we regret that we cannot give refunds for DVDs where the package has been opened and/or damaged. No refunds can be given for digital downloads. In the unlikely event that any of our products are found to be defective, simply get in touch for a prompt replacement.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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